Thank you for visiting us online. We are committed to protecting your privacy and developing technology that gives you the most powerful and secure online experience. You can travel through most of our website without giving us any personal information but sometimes we do need it to provide services that you requested. This statement was created in order to demonstrate our commitment to your privacy.
We require customer contact information, (such as name, phone number, address, and e-mail address). This information is only obtained when voluntarily submitted by you. Customer contact information is used to send the information about our company and contact the customer. We distribute the customer's contact information to, and only to, the restaurant that the customer has placed an order. When an order is placed, the restaurant is sent an e-mail or fax with the customer's contact information so that the restaurant can ensure that their meals meet the customer's expectations.
We continually monitor our website for errors and if one occurs, information about your web browser may be collected to assist us in correcting the problem.
When you visit our site, our computers may collect statistics about your visit. This information is used to monitor statistics such as how many people visit our site, the user's IP address, which pages people visit, from which domains our visitors use, and the browsers people use most. These statistics are used to help us improve the performance of our Web site.
Financial information (credit card numbers, credit card expiration dates, billing address, etc.) is required for most purchases. Customers must provide this financial information, so that we can collect payment for services ordered on the website. Customers have the option of keeping credit card information on file with their account. If a customer chooses not to save their financial information on file, it will only be used to collect payment for the order(s) placed during the order session in which it was given.
Personal information may be collected from you to get your feedback about our website or to send you emails about our promotions/coupons or updates.
We may use your personal information for several purposes such as:
1. Make our website easier for you to use by not requiring you to enter your personal information more than once.
2. Help you quickly find services or information.
3. Contact you when you have received an error while using our website so we can help you solve the problem.
We will disclose your information, without notice, only as follows to:
1. Obey orders of the law or comply with legal process served.
2. Protect and defend the rights or property.
3. Act in urgent circumstances to protect our website, it's employees or the public.
We will not sell, transfer, or disclose your personal information to third parties.
We use secure connections (SSL) during Registration and Checkout, which means information is encrypted before it is sent over the Internet between your computer and our computers. When we receive your personal and financial information, it is stored and protected by a firewall. The firewall is designed to protect anyone from viewing, stealing, or accessing information.
Use the options on your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Click on the "Help" section of your browser to learn how to change your cookie preferences (to reject cookies or to choose which cookies to accept).
If a change is made to our Privacy Statement and/or the way we used our customer's personal or financial information, we will post a notice of the change on the front page of this privacy statement, as well as on the home page.
By simply placing an order, each customer implicitly and fully complies with the present general conditions. With the goal of satisfying the customer, we may modify the following sales conditions and policies as well as its product range. Customers will be notified of any changes via our webpage.
When a customer places an order by phone or online, the customer agrees with the placement of the order once it has been submitted. No objections regarding the quantity will be accepted after the delivery driver has made the delivery. The order can neither be exchanged nor taken back to the restaurant once it has been received. We decline all responsibility if the products are not consumed immediately or if they are delivered outside the indicated delivery time. The timeframe is only given as an estimate and subject to delays due to inclement weather or traffic delays. In case the customer is absent at the time of delivery, we will be obliged to charge the delivery fee twice for a return trip.
We carefully selected the quality offered by each of its partner restaurants in terms of preparation. Therefore, we must be immediately informed of any disputes regarding the quality of the meals delivered. In such cases, the disputed dishes can be returned in exchange for another meal delivered by us. Additional delivery fees may apply.
We can take your orders as long as the selected restaurant is open.
The orders are delivered directly to the specified addresses in the shortest possible time. We cannot be held responsible for any errors or late delivery in the event the information given by the customer is incomplete or inaccurate. We therefore recommend you check the accuracy of your contact details prior to submitting your order.
We cannot be held responsible for any late delivery or failed attempt to deliver if the delivery driver cannot access the premises.
Any additional orders requiring an extra delivery (e.g., trying to get into your apartment building) will incur supplementary delivery charges.
The RedWagon Deliver drivers earn part of the delivery fee plus tips. Since they are independent contractors, gratuities make up the bulk of their pay. Therefore, we set up a minimum gratuity upon checkout to make it easier to show appreciation to your driver, who is providing you with an awesome luxury service.
The menu items and prices are subject to change. The prices listed do not include sales tax, which will be applied to your total.
We accept debit, credit card, and gift certificate payments over the Internet.
We offer you the possibility of paying your order by debit or credit card (Mastercard, Visa, and so forth). Any rejection of the credit card by the banking institution may lead to the cancellation of the order or the collection of the amount owed by the customer in cash upon delivery. For security reasons, we ask that the credit card be presented upon delivery of the meal.
Gift certificate purchased on our site can be redeemed on the website. You can use the gift certificate for your meal, delivery fees, or driver gratuities. Gift certificates from partner-restaurants are not valid with us and can only be used at the restaurant.
We declare that all personal data will be treated in accordance with the December 8, 1992 privacy law. By agreeing with the general sales conditions, the customer agrees to receive occasional information about products and services from us and our partners.
Users may request deletion of their data at any time. Users’ right to deletion is not absolute and is subject to certain exceptions. We may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy. This means that we retain different categories of data for different periods of time depending on the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.
Users may request deletion of their data at any time by emailing their request to us at firstname.lastname@example.org from the email address that they believe is associated with their account, with the subject line “Data Deletion Request”. For safety and to otherwise prevent fraud, we may ask that you provide us with certain personal information that’s reasonably necessary for us to confirm your identity.
Following an account deletion request, we will delete the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.
Because we are subject to legal and regulatory requirements relating to drivers and delivery persons, this generally means that we retain their account and data for a minimum of 7 years after a deletion request. For delivery recipients, their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons.